Thai Express Franchise’s Staff Training Helps Get and Keep Strong Employees
Staff turnover is lessened thanks to a fun work environment, which helps franchise owners manage and predict labor costs to maximize revenue
In a customer-facing environment like a Thai Express™ franchise, having the right staff means everything. Unprepared or unfriendly staffers can and do create negative experiences that turn off first-time guests and often lead to bad online reviews.
The solution is to have the best possible staff throughout the restaurant, a goal that’s achieved with the Thai Express brand’s robust staff-training program that helps every franchise owner build a high-quality roster of personnel.
Cross training creates broad skill sets
“Working in a restaurant can be stressful, particularly when there’s a big rush of customers,” explains Ray Zandi, Vice President of Business Development. “When a franchise owner goes through his or her initial training, there is a lot of focus on how to train and manage staff so that they know what to expect during peak operational hours, and therefore they are working at their best and most efficient during those times.”
The Thai Express franchise operational model also focuses on cross-training, so that each staff member learns to take orders, operate the specially designed woks, interact with customers, do prep work and more. That way, no one gets burned out on any one position, and each staffer can focus on a specific area of expertise to sharpen their skills and move toward a management position if they desire.
Low turnover helps control overall costs
“Thai Express creates pathways to success for franchise owners, and also for the people who work for them,” Zandi says. “Some people are better suited for a behind-the-scenes role, while others relish the flair and showmanship they can bring to cooking each customer’s order. A comprehensive training and supervisory platform let each of those people excel.”
That helps boost job satisfaction and keeps turnover down, Zandi adds, noting that, “Whenever a Thai Express franchise owner can keep good employees engaged and on the job, that is a huge plus. Turnover means more time training and helping build skill sets, whereas happy employees mean a better-run restaurant with lower operational costs.”
Bring Thai Express to your community today
Thai Express is a low-cost investment opportunity with high potential for growth as it expands throughout the United States. Startup costs range from $337,900 to $753,700, depending on the model. Since 2004, Thai Express has spread across the Canadian market with a business model built for entrepreneurs who are passionate about bringing an authentic and affordable Thai food experience to their communities. The franchise fee for the first Thai Express franchise is $30,000, and the franchise fee for multiple units can be discounted if certain conditions and criteria are met. For more information, download our free franchise information report.
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